Terms and Conditions
DISCLAIMER
Bobo Charlesworth will not take responsibility for any breakages after the order has been delivered in good condition. We are not responsible for any delivery delays after the order has left our studio or due to any circumstances beyond our control.
PRIVACY POLICY
Bobo Charlesworth is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletter and to personalise your shopping experience with us.
Registered users may receive additional announcements from us about products, services or special deals. At any time users can choose not to receive information by emailing us at info@bobocharlesworth.com
SECURITY
Bobo Charlesworth makes every effort to ensure that all of the transactions that occur on its website are secure. We provide a range of payment methods including VISA and MasterCard. All orders are processed over guaranteed secure industry standard SSL Certificate (Secure Sockets Layer) encryption technology.
INTELLECTUAL PROPERTY
Your use of this site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the products and any other items on this site. All such items including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this site are protected by intellectual property and other laws. You are permitted to use the items only as expressly authorised by Bobo Charlesworth. Any reproduction or redistribution of the items is prohibited.
CONTACT US
If you have any questions or worries regarding your order please feel free to email us at info@bobocharlesworth.com
FAQ
How do I contact you?
You can contact us at any time on info@bobocharlesworth.com and we will get back to you as soon as humanly possible. We are available during weekdays to answer questions and assist with order enquires or anything else you may need.
Can I cancel or change my order once I've placed it?
Unfortunately, we can't edit, change or cancel orders once placed, due to the nature of our business, turnaround times are generally quick and an order begins processing swiftly. Please choose embroidery text carefully, proofreading and double checking before going ahead as our embroidery team can often be quite speedy. Please contact us if you have any issues and we will do our best to assist you.
I entered the wrong address or details at checkout, help!
We are not always able to change your details once your order is placed, however, please contact our customer service team at info@bobocharlesworth.com and we will do our best to help you. We cannot be held responsible for re-sending out orders that have been sent to incorrect addresses if the wrong address has been entered at checkout and the order has already shipped. Please note the customer will be responsible for postage fees associated with this if the product is returned to us for any reason.