SHIPPING & DELIVERY

We ship Australia wide. At this time we do not ship Internationally. 

Easy Transparent Shipping
When you unlock the Cabinet, we want the experience to feel seamless. Every detail has been considered - including delivery - so your piece can travel from our hands to yours with care, and without hidden costs waiting after checkout.

For our Melbourne Collectors, we offer The Cabinet Courier - a shared delivery route for those located within 20km from St Kilda. When several pieces are bound for the same direction, we’ll select a day within the next two weeks to dispatch all orders together. We’ll be in touch to organise your delivery date, and on that day, the Cabinet will travel across the city - each piece carefully couriered from our hands to yours. By joining The Cabinet Courier, you’re receiving an elegant and economical shipping option. The only requirement is a little flexibility and proximity - metropolitan Melbourne only, within 20km of St Kilda. Please do not select this if you fall outside of these parameters.

Shipping Fees
A price can be found below with approximate freight details that will be applied at checkout based on your location and depending upon weight and volume.

Price Guide
We calculate rates via weight. Please use the below as a guide. You will only be charged shipping for the weight in which your total order amounts to, for example, if you are in VIC and you order a cushion (Small) and a chair (Large), you will fall into the Large freight pricing. 

Small (petite homewares, very small wall pieces like artworks/mirrors, cushions) 
<3kg

VIC $15
SA/ACT/NSW/TAS $23
NT/QLD/WA $30

Medium (larger decorative pieces like lamps and small stools) 
3kg>8kg 

VIC $35
SA/ACT/NSW/TAS $40
NT/QLD/WA $50

Large (furniture like chairs, ottomans, benches, large mirrors)
>7kg

Metro Melbourne  - The Cabinet Courier - within 20km of St Kilda
(See above for details about this service) $75
VIC Wider (more than 20km distance from St Kilda) $190
SA/TAS/ACT/NSW $350
QLD/NT $380
WA $490

For Large items, once your purchase is complete, we’ll be in touch to arrange a date for your piece to make its way home. Our standard delivery includes one driver to the ground floor, with the collector present to receive. Should your address require a little more care - extremely heavy items, upper levels, apartment buildings, or city locations with loading bays or parking difficulty and limited access - an additional charge may apply.

If we turn up and can’t deliver (if you’re not home for example), we will need to re-book the service and invoice you again.

Shipping Fees Honesty Policy
Quoting freight for furniture ahead of time can be tricky, but we believe in transparency - especially when it comes to freight. Shipping furniture and large pieces can be costly, but we’re not in the business of profiting from delivery fees. If your final freight cost for Large freight comes in at least 10% lower than our quoted rate, we’ll refund you the difference. That saving is yours to keep - a small gesture of honesty from our Cabinet to yours.

Local Pickup 
At this time we do not offer local pickup, however, it is in our plans for the future.

Shipping Lead Times
Small products like decorative objects and wall items (petite artworks and mirrors) will be shipped swiftly after ordering, (generally dispatched within 24 hours during business days). While furniture will require a little more time for our couriers. We will ship small items with Aus Post or Sendle. If you order a mix of small and large items, all items in your order will be shipped together. 

Large furniture orders usually need 4 business days* added onto the despatch window to allow for careful handling and our courier bookings. If you need your order asap please don't hesitate to contact us and we'll do our best to accommodate you. 
*Excluding The Cabinet Collective Courier which is arranged within two weeks

As soon as your order is despatched you will receive tracking information via email.

Shipping Issues
If you have any trouble receiving your delivery, for the quickest resolution please contact the couriers directly with your tracking number, if you have any trouble thereafter please contact us. 

Please choose the best possible delivery address, as changing a delivery address with many shipping carriers incurs a fee. 

Although we highly recommend to sign for all packages, if you do specify to offer Authority To Leave or any instructions to leave for Small or Medium parcels and the package goes missing, we cannot be held responsible for any orders that go missing due to this. Please follow this up directly with the courier. Furniture and Large items need to be signed for and received in person. 

Delays
Please be aware that packages may be subject to delays. Bobo Charlesworth takes every effort to ensure a swift and smooth delivery, but does not take responsibility for any delays that are caused by shipping carriers.

Gift Wrapping
We are thrilled that you are sending our products as gifts to friends and loved ones. As we try to minimise waste, please note we do not offer gift wrapping services or card writing at this time. If you are gifting an item direct from us, for your convenience, no invoice or receipt is included in any of our shipments as they are all sent via email to minimise paper use.

Returns & Refunds  
Please read our product descriptions carefully to understand the condition of antique and vintage items. Each piece within our Cabinet is one-of-one, unique, storied, and often many decades and centuries old. As such, all Antique, Vintage, and Sale pieces are final sale and sold as found. These treasures may bear the gentle marks of time - small nuances that speak to their age and craftsmanship. If you’d like more detail before purchasing, we encourage you to get in touch. We’re always happy to share additional photographs, descriptions, or answer any questions to ensure your piece feels right before you unlock it. We have helpful videos accompanying our pieces which assist with telling their story, but can always provide further information. 

We do accept returns for our new items like our cushions and these requests must be made within 7 days and the return fee is up to the buyer. Items must be in their original packaging and be unused. We will process a refund if all these conditions are met. 

On the very rare occasion one of our new items is faulty, requests for returns due to faulty products must be made to Bobo Charlesworth within 7 days of delivery via photographic evidence, to be eligible for an exchange/refund. Return requests after this period will not be accepted under any circumstances. 

Check Out 
We want to use the most secure payment gateway possible, so you can checkout with Paypal, Afterpay or using your credit card with Visa or Mastercard. 

We take pride in the security of our site and want to offer the safest payment gateway for our customers, if you have any trouble checking out please do not hesitate to let us know.